Sales Representative - Al Khobar

About the Role

Join Enhance, a trailblazing company at the forefront of transforming the fitness industry through innovation, technology, and personalized training solutions. As a leading provider of certified personal trainers across the GCC, we deliver flexible, one-on-one fitness sessions tailored to individual lifestyles—whether at home, in the gym, or outdoors—via our advanced Enhance Fitness app. Our commitment to excellence extends beyond personal training; our technology division, Enhance Tech, has pioneered a robust PT management platform that empowers fitness businesses and gyms with data-driven tools to optimize operations and scale their services seamlessly. If you are driven by a passion for fitness, technology, and making a tangible impact, Enhance offers a dynamic and rewarding opportunity to contribute to an industry-shaping organization.

Key Responsibilities

As a Sales Representative based in Al Khobar, you will play a pivotal role in driving business growth and client satisfaction. Your core responsibilities will include:

• Sales Target Achievement: Consistently meet and exceed monthly sales targets for both new and existing clients, ensuring sustainable revenue growth.
• Client Retention & Upselling: Proactively upsell and renew packages for existing clients to enhance retention and maximize lifetime value.
• Billing & Administrative Tasks: Perform all basic system transactions related to manual billing, ensuring accuracy and timeliness.
• Client Relationship Management: Develop and maintain personalized relationships with clients, addressing their needs and fostering long-term loyalty.
• Issue Resolution: Act as the primary point of contact for client complaints or grievances, notifying the Manager promptly and collaborating on appropriate solutions.
• Product & Program Knowledge: Maintain a deep understanding of all products and programs to effectively communicate their value and benefits to clients.
• Feedback & Service Improvement: Respond to member feedback and complaints with urgency, working toward timely resolutions and elevating service standards.
• Client Acquisition: Identify and pursue opportunities to attract new clients through strategic networking and referrals.
• Reporting & Collaboration: Prepare and submit detailed daily, weekly, and monthly reports to track performance and progress. Work closely with the Team Leader to identify scheduling gaps among trainers and match them with prospective clients.

Candidate Requirements

To excel in this role, you will bring the following qualifications and attributes:

• Education & Experience: A Bachelor’s Degree in Business, Marketing, Sales, or equivalent professional experience. Prior sales experience, particularly in Fitness, F&B, Hotel Services, or other consumer service industries, is highly advantageous.
• Language Proficiency: Fluency in both Arabic and English, both written and spoken, is essential for effective communication with diverse clients and stakeholders.
• Sales Expertise: Minimum two years of experience in Business-to-Consumer (B2C) sales, with a proven track record of achieving targets and driving revenue.
• Technical Skills: Familiarity with Salesforce is a plus, enabling you to leverage CRM tools for enhanced client management and sales tracking.
• Soft Skills: Exceptional interpersonal and communication skills, coupled with a positive, confident, and determined approach to sales and client interactions. Resilience in handling rejection and the ability to remain self-motivated are critical for success in this role.
• Adaptability: The capacity to work both independently and collaboratively within a team, adapting to dynamic business environments and evolving client needs.

What We Offer

Enhance is committed to fostering a supportive and growth-oriented work environment. In return for your dedication, we provide a comprehensive benefits package, including:

• Competitive Compensation: An attractive salary package designed to reward performance and drive motivation.
• Visa & Relocation Support: Full assistance with employment visa processing and round-trip flight tickets to your home country every two years of service.
• Health & Wellness: Comprehensive medical insurance coverage and complimentary access to Gymnation locations, promoting a healthy and active lifestyle.
• Professional Development: Opportunities for continued education and internal growth, empowering you to advance your career within the organization.