Executive Assistant

Executive Assistant – Strategic Support for Leadership Excellence

Join our esteemed organization as an **Executive Assistant**, where you will play a pivotal role in ensuring seamless operations, fostering leadership efficiency, and delivering exceptional administrative support to the General Manager and their team. This dynamic position demands a blend of organizational prowess, discretion, and a commitment to excellence in a fast-paced, high-profile environment.

As the backbone of executive leadership, the **Executive Assistant** will be responsible for managing critical administrative functions with precision and professionalism. This role is ideal for individuals who thrive in a structured yet dynamic setting, where attention to detail, proactive problem-solving, and a customer-centric mindset are paramount.

Key Responsibilities

**Strategic Documentation and Reporting Support:**

• Assist the General Manager and team in preparing comprehensive reports, presentations, and statistical analyses tailored to organizational needs.
• Transcribe, distribute, and maintain minutes from executive meetings, staff gatherings, and departmental discussions, ensuring clarity and accuracy.
• Organize and maintain filing systems, including VIP amenity requests, reservations, and donor/giveaway documentation, while ensuring seamless access for leadership.
• Act as a liaison between departments, coordinating activities to align with strategic goals and operational excellence.

**Correspondence and Communication Management:**

• Compose, produce, and distribute professional correspondence—both internal and external—with impeccable attention to tone and accuracy.
• Serve as the primary point of contact for the General Manager, managing inbound communications, including phone inquiries and guest interactions, with a focus on exceptional customer service.
• Act as the frontline receptionist, greeting guests, callers, and department members with warmth and professionalism while directing inquiries efficiently.
• Sort, prioritize, and distribute mail and messages, ensuring timely and appropriate dissemination to stakeholders.

**Customer-Centric Operations and Safety Compliance:**

• Elevate customer satisfaction by anticipating needs, resolving inquiries promptly, and ensuring VIP requests are handled with urgency and discretion.
• Monitor and enforce safety protocols, communicating procedures to employees and ensuring adherence to regulatory standards.
• Analyze operational data to identify trends, propose solutions, and contribute to continuous improvement initiatives.

**Project Coordination and Leadership Alignment:**

• Collaborate with cross-functional teams to gather insights, manage projects, and drive outcomes that align with organizational objectives.
• Attend strategic planning sessions to prioritize tasks, coordinate activities, and support leadership in achieving departmental and company-wide goals.
• Provide timely updates to executives and peers, ensuring transparency and informed decision-making.

**Qualifications and Requirements:**

• **Education:** High school diploma or equivalent, complemented by 2+ years of experience in administrative assistance, clerical services, or a related field. Alternatively, a 2-year degree in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or a comparable discipline (no prior experience required).
• **Skills:** Exceptional organizational skills, proficiency in office software (e.g., Microsoft Office), strong written and verbal communication, and the ability to multitask in a high-pressure environment.
• **Attributes:** Discretion, adaptability, a customer-first mindset, and a passion for delivering seamless, high-quality service in a luxury hospitality setting.

At our organization, we are committed to fostering an inclusive and diverse workplace where every associate’s unique background is celebrated. This role offers the opportunity to work within a prestigious portfolio of brands, where creativity, professionalism, and a commitment to excellence are valued above all. If you are a detail-oriented professional with a passion for supporting leadership and creating memorable experiences, we invite you to explore this rewarding opportunity.