Customer Care Officer

Customer Care Officer – Join Lendo in Riyadh

Lendo, a leading financial technology company based in Riyadh, is seeking a dedicated and customer-focused Customer Care Officer to join our dynamic team. In this pivotal role, you will serve as the frontline representative of our brand, ensuring exceptional service delivery and fostering long-term customer relationships. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for delivering outstanding support to our valued clients.

Key Responsibilities

As a Customer Care Officer at Lendo, your core responsibilities will include:

• Customer Engagement: Respond to customer inquiries via multiple channels, including phone, email, and live chat, with a focus on delivering timely and accurate solutions.
• Issue Resolution: Investigate and address customer concerns, ensuring issues are resolved efficiently and to the satisfaction of all parties involved.
• Product Knowledge: Maintain a deep understanding of Lendo’s financial products and services, enabling you to provide informed guidance and recommendations to customers.Compliance & Documentation: Adhere to company policies and regulatory guidelines while maintaining accurate records of customer interactions and transactions.
• Feedback Collection: Gather and relay customer feedback to relevant departments to drive continuous improvement in products and services.
• Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and operations, to enhance the overall customer experience.

Qualifications & Skills

To excel in this role, candidates should meet the following criteria:

• A bachelor’s degree in Business Administration, Finance, Communications, or a related field.
• Proven experience in customer service, preferably within the financial or fintech industry.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and a customer-centric approach to service delivery.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment with a high volume of inquiries.

Why Join Lendo?

At Lendo, we are committed to revolutionizing the financial landscape in the Middle East by providing innovative and accessible financial solutions. As a Customer Care Officer, you will play a crucial role in shaping the customer experience and contributing to our mission of financial inclusion. We offer a competitive salary, professional development opportunities, and a collaborative work environment in our Riyadh office.

If you are passionate about delivering exceptional customer service and thrive in a dynamic setting, we encourage you to apply and become part of our growing team at Lendo.