Manager - Technical Infrastructure Specialist

Position Overview

We are seeking a seasoned and dynamic Manager - Technical Infrastructure Specialist to lead and oversee the comprehensive IT infrastructure operations for our enterprise. Based in Riyadh, Kingdom of Saudi Arabia, this pivotal role demands a strategic leader with deep technical expertise, operational excellence, and a forward-thinking vision to drive innovation, particularly in AI and Agentic AI adoption within IT operations.

The ideal candidate will be responsible for ensuring the high availability, reliability, and security of our enterprise infrastructure, encompassing Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), Network Operations Center (NOC), and Endpoint solutions. This role requires a strong blend of technical leadership, stakeholder management, and a commitment to continuous improvement through automation and AI-enabled operational efficiencies.

Key Responsibilities

As a Manager - Technical Infrastructure Specialist, your core responsibilities will include:

• Infrastructure Delivery Management:
  • Lead the end-to-end operations of enterprise IT infrastructure, including Data Center Infrastructure, Server & Virtualization Platforms, Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux & Unix Platforms, Deskside Support Services, SOC and NOC, and Storage & Backup solutions.
  • Ensure the availability, operational readiness, and reliability of enterprise infrastructure through proactive monitoring, incident management, problem management, and root cause analysis.
  • Maintain optimal system uptime, performance, capacity, and reliability to support business continuity.
• Service Delivery & SLA Management:
  • Establish and maintain service levels that align with business requirements and drive continuous improvement in service delivery.
  • Monitor and achieve Service Level Agreements (SLA), Operational Level Agreements (OLA), Key Performance Indicators (KPI), and uptime targets to ensure compliance and operational excellence.
  • Lead major incident management and service restoration activities, ensuring minimal disruption to business operations.
  • Develop and maintain operational dashboards and executive reports to provide transparency and insights into service performance.
  • Ensure adherence to ITIL best practices and service management processes to enhance operational efficiency and effectiveness.
• Strategic Leadership & Innovation:
  • Drive the adoption of automation and AI-enabled solutions to enhance operational efficiencies and reduce manual intervention.
  • Foster a culture of continuous improvement, innovation, and operational excellence within the team.
  • Collaborate with cross-functional stakeholders to align IT infrastructure strategies with business objectives.

Qualifications & Experience

To excel in this role, candidates must meet the following requirements:

• Mandatory Qualifications:
  • Minimum of 12-13 years of relevant experience in IT infrastructure management, with a proven track record of leading teams of at least 25+ members across multiple technologies, including helpdesk, server, network, and cloud.
  • Strong expertise in ITIL and ISO processes, with a deep understanding of service management frameworks and compliance requirements.
  • Core technical expertise in at least two critical technologies, such as Data Center Infrastructure, Networking, Linux/Unix Platforms, or Security Operations.
  • Hands-on experience with automation tools and AI concepts to drive operational efficiencies and innovation.
  • Comprehensive understanding of risk and compliance management to ensure adherence to regulatory and organizational standards.
  • Proven ability to develop and implement service improvement plans to enhance service delivery and operational performance.
• Preferred Qualifications:
  • Experience working in a leading IT service company such as Wipro, Cognizant, LTI, or similar organizations.

Work Location & Requirements

This position is based in Riyadh, Kingdom of Saudi Arabia, and requires an onsite work mode. Candidates must currently reside and work in KSA, with a preference for Indian nationals currently employed in the region.

If you are a results-driven leader with a passion for technical excellence and innovation, we invite you to apply and take the lead in shaping the future of our IT infrastructure operations.