Senior Sales & Front Desk

About 4Level1

4Level1 is a leading provider of specialized English language programs designed for adults and young adults, meticulously aligned with international CEFR standards. Our courses emphasize practical communication skills across all language domains, empowering learners to build confidence in real-world interactions. Whether for academic advancement, professional growth, or social integration, our curriculum supports students at every proficiency level. Delivering flexible learning solutions, 4Level1 offers both online and in-person classes, catering to students across the Middle East through remote instruction and in-person sessions in Riyadh. We are committed to fostering a high-quality educational experience within a supportive and dynamic learning environment.

Role Overview

The Senior Sales & Front Desk position is a full-time, on-site role based in Riyadh. This multifaceted role combines front desk management with sales responsibilities, serving as the primary point of contact for students, parents, and visitors. The ideal candidate will ensure seamless front desk operations by welcoming guests, addressing inquiries, and maintaining a polished and efficient reception area. Additionally, the role encompasses proactive sales activities, including promoting English language programs, conducting personalized consultations, nurturing leads, and facilitating the enrollment process. The position requires close collaboration with trainers and administrative teams to coordinate schedules, update student records, and generate basic reports on sales performance and enrollment trends. Exceptional customer service is paramount, as the role demands a consistent, professional approach across all interactions. The Senior Sales & Front Desk professional may also assist in delivering introductory training or orientation sessions to new students, clarifying program offerings, and guiding them through procedural requirements.

Key Responsibilities

• Manage front desk operations, including greeting students and visitors, handling inquiries, and maintaining a professional reception area.
• Drive sales initiatives by promoting English language programs, conducting consultations, and following up with prospective students to convert leads into enrollments.
• Support the enrollment process by coordinating with trainers and administrative staff, updating student records, and ensuring accurate data management.
• Prepare and present basic reports on sales performance, enrollment trends, and customer feedback to management.
• Assist in student orientation sessions, providing clear explanations of program structures, policies, and procedures.
• Maintain strong communication channels with students, parents, and staff to address concerns and enhance satisfaction.
• Utilize basic office software and student management systems to streamline administrative tasks and improve operational efficiency.

Qualifications & Skills

To excel in this role, candidates must demonstrate exceptional communication and customer service skills, enabling them to engage effectively with diverse stakeholders. Proficiency in sales and sales management is essential for driving enrollments and contributing to revenue growth. Familiarity with training-related tasks, including student orientation and program explanation, is advantageous. Prior experience in front desk, reception, or administrative roles within an educational or service-oriented environment is highly beneficial. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to multitask in a fast-paced setting. Proficiency in English is mandatory, while knowledge of Arabic is considered a valuable asset. A diploma or bachelor’s degree in Business, Education, Marketing, or a related field is preferred, though relevant experience may be considered in lieu of formal qualifications.