System Engineer

About the Role

We are seeking a highly skilled and proactive System Engineer to join our technical infrastructure team in Riyadh. This is a 12-month initial contract position with the potential for extensions, offering a dynamic environment where you will play a critical role in supporting and maintaining advanced server, GPU, storage, networking, and liquid-cooling systems. The ideal candidate will thrive in a hands-on technical role, taking ownership of incidents from initial diagnosis to resolution while collaborating with remote and onsite teams to ensure operational excellence and adherence to service level agreements (SLAs).

Key Responsibilities

As a System Engineer, you will be responsible for a wide range of technical and operational tasks, including:

• Technical Support & Incident Management:
  • Provide first and second-level technical support across server, storage, and network environments.
  • Own and manage assigned incidents and tickets through to resolution, ensuring timely and effective troubleshooting.
  • Classify, investigate, and analyze technical incidents to determine root causes and implement corrective actions.
  • Troubleshoot issues both remotely and onsite, adhering to agreed SLAs and escalation protocols.
  • Generate detailed technical analysis and incident reports to document findings and resolutions.
  • Proactively identify potential escalations and take preventive measures to mitigate further impact on operations.
• Hardware & Infrastructure Maintenance:
  • Perform hardware replacements, fault isolation, and system health checks to ensure operational readiness.
  • Troubleshoot server, GPU, storage, and networking hardware, including component reseating and replacements.
  • Conduct firmware and BIOS updates to maintain system compatibility and security.
  • Support annual liquid-cooling maintenance activities to ensure optimal thermal performance.
  • Execute preventive maintenance routines and infrastructure health assessments to proactively identify and address potential issues.
• Warranty & Documentation:
  • Manage Return Material Authorization (RMA) cases with hardware manufacturers, ensuring timely resolution and tracking.
  • Maintain accurate and comprehensive records of all troubleshooting and maintenance activities within the ticketing system.
  • Prepare technical and service-related documentation, including incident reports, maintenance logs, and operational procedures.
  • Refurbish, test, and prepare spare parts for deployment to minimize downtime during critical incidents.
• On-Call & Onsite Support:
  • Participate in technical on-call rotations to provide rapid response to critical infrastructure incidents.
  • Deliver permanent onsite technical support as required, ensuring high availability and reliability of systems.
  • Respond swiftly and effectively to infrastructure disruptions, minimizing downtime and operational impact.
• Customer Support:
  • Communicate professionally and independently with customer technical contacts, providing clear and timely updates throughout the incident lifecycle.
  • Build and maintain strong working relationships with customer technical teams to foster collaboration and trust.
  • Uphold a high standard of service quality and customer satisfaction through proactive communication and technical expertise.

Qualifications & Skills

To excel in this role, you will possess the following qualifications and technical competencies:

• Education & Experience:
  • Completed an apprenticeship, vocational training, or equivalent qualification in IT Systems Engineering, Systems Administration, IT Infrastructure, or a related field.
  • Minimum of 2–3 years of professional experience in server, storage, and network infrastructure environments.
  • Hands-on experience in troubleshooting and maintaining enterprise-grade hardware systems.
  • Proficiency in working from technical manuals, service documentation, and manufacturer specifications.
• Technical Skills:
  • Strong understanding of IT infrastructure and hardware components, including servers, storage, and networking systems.
  • Ability to independently diagnose and troubleshoot complex technical issues with minimal supervision.
  • In-depth knowledge of server, storage, and networking environments, including hardware configurations and interdependencies.
  • Experience with hardware maintenance, component replacement, and firmware/BIOS updates.
  • Familiarity with preventive maintenance practices and system health monitoring tools.
  • Strong documentation and ticket-management skills, with the ability to produce clear and concise reports.
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, for documentation and communication purposes.

The Ideal Candidate

We are looking for a technically curious and hands-on professional who thrives in a dynamic, infrastructure-focused environment. The successful candidate will demonstrate the following attributes:

• Ability to work independently with minimal supervision while maintaining a high standard of technical excellence.
• Composure and problem-solving skills when addressing critical incidents under pressure.
• Confident communication skills, both written and verbal, to engage effectively with technical teams and customers.
• Commitment to continuous learning and staying updated with emerging technologies and industry best practices.
• Proficiency in Arabic is required to facilitate seamless communication in the local context.