Receptionist

About Sun Tours

Sun Tours is a distinguished travel agency with a global presence, headquartered in Jordan and operating branches in Amman and Aqaba, alongside offices in Saudi Arabia, Egypt, and the United States. Established with a mission to redefine luxury travel, Sun Tours specializes in crafting bespoke, high-end travel experiences tailored to diverse preferences while maintaining uncompromising professional standards. Guided by a dynamic team of travel consultants, the agency leverages cutting-edge expertise to deliver exceptional, personalized journeys that exceed client expectations.

Position Overview

Sun Tours is seeking a highly motivated, professional, and customer-centric Receptionist to join our team in Riyadh, Saudi Arabia. The ideal candidate will serve as the first point of contact for clients, visitors, and business partners, ensuring a seamless and welcoming experience while supporting the operational and administrative functions of our front desk. This role demands a blend of exceptional communication skills, a polished demeanor, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Client and Visitor Engagement: Greet and welcome clients, visitors, and business partners in a professional, courteous, and friendly manner, fostering a positive first impression of the company.
• Telephone and Inquiry Management: Answer, screen, and direct incoming calls and inquiries to the appropriate department or team member, ensuring prompt and accurate responses to client needs.
• Customer Support: Address basic customer inquiries with precision, providing clear and accurate information about Sun Tours’ services, travel packages, and general inquiries.
• Appointment Coordination: Manage and coordinate appointments, meetings, and visitor schedules, ensuring seamless organization and minimal disruptions.
• Correspondence and Logistics: Receive, distribute, and manage correspondence, documents, deliveries, and courier items while maintaining a well-organized system.
• Front Desk Maintenance: Uphold a clean, professional, and inviting reception area that reflects the company’s commitment to excellence.
• Administrative Assistance: Provide support for general administrative tasks, including filing, data entry, document preparation, and maintaining accurate records while ensuring confidentiality.
• Travel Advisory Support: Assist clients with general travel-related questions and direct them to specialized Travel Advisors or relevant departments for detailed assistance.
• Issue Resolution: Handle customer requests and inquiries with professionalism, escalating complex issues or complaints to the appropriate team members for resolution.
• Meeting and Facility Support: Prepare meeting rooms and reception facilities as required, ensuring all arrangements are in place for client and business meetings.
• Flexible Work Support: Perform additional administrative and reception-related duties as assigned by management, adapting to evolving business needs and priorities.

Requirements and Qualifications

• Experience: Minimum of one year of relevant experience, preferably in hospitality, customer service, or a similar customer-facing role such as Receptionist, Front Desk Officer, or Customer Service Representative.
• Language Proficiency: Fluency in both Arabic and English, with excellent verbal and written communication skills to engage effectively with diverse audiences.
• Professionalism: A polished appearance, positive attitude, and the ability to represent the company with integrity and professionalism.
• Customer Service Excellence: Strong interpersonal skills and a customer-centric approach, with the ability to manage inquiries and requests with patience and efficiency.
• Organizational Skills: Exceptional time-management, multitasking abilities, and keen attention to detail to handle multiple responsibilities in a fast-paced environment.
• Technical Competency: Proficiency in Microsoft Office Suite and general computer applications, with the ability to adapt to new software and tools as needed.
• Cultural Alignment: Experience in the travel, tourism, or hospitality sector is advantageous, along with a deep understanding of client confidentiality and professional conduct.
• Work Flexibility: Willingness to work flexible and rotating shifts (A & B) based on operational requirements to ensure seamless front-desk coverage.
• Nationality Requirement: This position is open exclusively to Saudi nationals.

Employment Details

Type: Full-time
Location: Riyadh, Saudi Arabia
Nationality: Saudi National Only

If you meet the outlined qualifications and are eager to contribute to a leading travel agency, we invite you to apply through the following link: https://www.suntoursgroup.com/jobs/receptionist/