Doorman

Position Overview

The Doorman plays a pivotal role in the Rooms Division, Front Office, and Guest Services team, serving as the first point of contact for guests arriving at the hotel. This position is essential in creating a welcoming and professional atmosphere, ensuring that every guest feels valued and attended to from the moment they arrive. The Doorman is responsible for upholding the highest standards of service excellence, embodying the Kempinski brand’s commitment to luxury and hospitality.

Key Responsibilities

The primary responsibilities of the Doorman include:

• Guest Welcome and Assistance: Greet guests upon arrival with a warm, friendly, and professional demeanor, adhering to Kempinski’s service standards. Open the hotel door for all incoming guests and provide courteous assistance, including opening car doors for guests exiting taxis or private vehicles.
• Luggage Handling: Efficiently and promptly assist guests with their luggage, ensuring it is transported to the hotel reception or designated area in a timely manner. Maintain a high level of care to prevent any damage to guest belongings.
• Guest Request Management: Address guest inquiries and requests with professionalism and efficiency. This may include calling a taxi, providing directions, or referring requests to the appropriate department to ensure seamless service delivery and guest satisfaction.
• Knowledge of Hotel Offerings: Stay informed about the hotel’s products, services, and local attractions to provide guests with accurate and helpful information. This includes knowledge of tourist destinations, business facilities, and dining options to enhance the guest experience.
• Traffic and Entrance Management: Monitor and control vehicular traffic at the hotel entrance to ensure a smooth flow and prevent obstructions. Maintain the cleanliness and tidiness of the main entrance area, taking immediate corrective actions when necessary to uphold the hotel’s aesthetic and safety standards.
• Flag Protocol: Adhere to hotel procedures for hoisting and lowering flags, ensuring compliance with organizational and national guidelines.
• Adaptability and Teamwork: Perform additional duties as assigned by the Supervisor or Manager, demonstrating flexibility and a willingness to support the team in meeting the evolving needs of the business and guests.

Qualifications and Skills

Candidates for the Doorman position should possess the following attributes:

• A professional and courteous demeanor with exceptional interpersonal skills.
• Strong communication abilities in both English and Arabic, with additional languages considered an asset.
• Physical stamina and the ability to stand for extended periods while maintaining a high level of service.
• Attention to detail and a proactive approach to problem-solving.
• Prior experience in a guest-facing role within the hospitality industry is preferred but not mandatory.

Work Environment

The Doorman will work in a dynamic and fast-paced environment, primarily stationed at the hotel entrance. This role requires a high level of visibility and interaction with guests, making it ideal for individuals who thrive in customer-facing positions. The position offers opportunities for professional growth within the hospitality sector, with the potential to advance into supervisory or management roles based on performance and dedication.