Customer Success Technical Advisor

Customer Success Technical Advisor – Drive Innovation and Security in the AI Era

At TrendAI™, the pioneering global leader in AI security and a core enterprise division of Trend Micro, we are redefining the future of secure AI-driven innovation. As a Customer Success Technical Advisor, you will be at the forefront of empowering organizations to harness the full potential of AI while mitigating risks and ensuring seamless, trustworthy deployment. This is more than a career—it’s an opportunity to shape the next generation of secure technology and inspire confidence in AI across industries.

In this dynamic role, you will collaborate with a team of industry leaders dedicated to delivering cutting-edge solutions that protect what matters most. Your expertise will play a pivotal role in guiding clients through complex AI security challenges, fostering long-term partnerships, and driving measurable success. By combining technical acumen with a customer-centric mindset, you will help organizations navigate the evolving landscape of AI with confidence, innovation, and resilience.

At TrendAI™, we thrive on change, innovation, and the empowerment of our people. This is a chance to work alongside visionaries who are committed to pushing boundaries and creating a safer, more secure AI-powered world. Join a culture that values collaboration, growth, and impact, where your contributions directly influence the trajectory of enterprise security and AI adoption.

Key Responsibilities:

• Serve as a trusted technical advisor to clients, providing expert guidance on AI security best practices, risk mitigation, and compliance strategies.
• Collaborate with cross-functional teams to develop and deliver tailored solutions that address client-specific challenges in AI visibility and security.
• Leverage deep technical knowledge to troubleshoot issues, optimize AI security frameworks, and ensure seamless integration with existing enterprise systems.
• Build and nurture strategic relationships with clients, fostering long-term partnerships that drive mutual success and innovation.
• Stay ahead of industry trends and emerging threats, translating complex technical insights into actionable strategies for clients.
• Contribute to thought leadership initiatives by sharing expertise through internal and external channels, positioning TrendAI™ as a leader in AI security.
• Drive customer satisfaction by delivering exceptional support, proactive problem-solving, and data-driven recommendations.

If you are a passionate professional with a passion for technology, a commitment to security, and a desire to make a meaningful impact, we invite you to be part of our mission. At Trend Micro and TrendAI™, your work will not only advance your career but also help build a future where AI is both powerful and secure. Join us today and help redefine the possibilities of AI security.