Front Desk Receptionist

Join Stella Stays: Redefining the Future of Living

At Stella Stays, we are pioneering a new era in hospitality—where innovation meets comfort, and technology seamlessly integrates with lifestyle. Since our inception in 2019, we have evolved from a bold vision into a leading force in the industry, redefining what it means to call a space home. Our fully furnished, tech-driven residences across the MENA region are designed for effortless living, offering everything from high-speed connectivity to premium amenities. With no paperwork, no delays, and just a few clicks, guests can instantly move in and immerse themselves in a world of modern convenience.

Our team thrives in a dynamic, high-growth environment where ambition meets execution. We are builders, dreamers, and disruptors—constantly pushing boundaries to create solutions that haven’t been imagined before. If you’re passionate about making an impact, scaling your career, and contributing to something revolutionary, Stella Stays is where you belong. Welcome to the future of living.

Front Desk Receptionist – Riyadh

We are seeking a highly skilled and customer-centric professional to join our team as a Front Desk Receptionist in Riyadh. In this pivotal role, you will be the face of Stella Stays, ensuring seamless operations, exceptional guest experiences, and flawless coordination across all stakeholders. This is an opportunity to thrive in a fast-paced, innovative environment where your organizational expertise and dedication will drive excellence in hospitality.

Key Responsibilities

As our Front Desk Receptionist, your responsibilities will include:

• Guest Experience Management: Conduct meticulous check-in and check-out inspections to guarantee property readiness and guest satisfaction, ensuring every interaction reflects our commitment to quality.
• Operations Coordination: Oversee in-house inventory management, stock levels, and daily operations to maintain optimal supply and service standards.
• Maintenance and Cleaning Oversight: Supervise maintenance and cleaning teams, coordinating schedules and ensuring high-quality execution to minimize guest disruptions.
• Prompt Issue Resolution: Address and resolve guest requests, maintenance tasks, and operational challenges with professionalism and efficiency.
• Reporting and Compliance: Prepare and maintain comprehensive daily, weekly, and monthly reports on property performance and guest feedback, ensuring adherence to documentation and quality assurance standards.
• Vendor and Service Provider Management: Source, evaluate, and negotiate with reliable service providers and vendors to secure favorable contracts and maintain high service standards.
• Data Security and Confidentiality: Safeguard sensitive information and maintain strict data control protocols to protect guest and company confidentiality.
• Administrative Excellence: Handle incoming calls, messages, mail, and packages with precision, while maintaining a professional and welcoming reception environment.
• Ad Hoc Support: Assist with additional administrative tasks as needed to support the smooth functioning of front desk operations.

Qualifications and Skills

The ideal candidate for this role will possess:

• Educational Background: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is highly preferred, though exceptional candidates from other relevant disciplines will also be considered.
• Industry Experience: Proven experience in front desk management or operations, particularly within the hospitality sector, is essential. Familiarity with property management systems and industry software is a significant advantage.
• Organizational Acumen: Exceptional multitasking abilities and a keen eye for detail to manage complex operations with precision and efficiency.
• Communication and Interpersonal Skills: Outstanding verbal and written communication skills to engage effectively with guests, colleagues, and external partners, fostering positive relationships and experiences.
• Adaptability and Decision-Making: The ability to work independently, think critically, and make sound judgments in a fast-paced, dynamic environment.
• Customer-Centric Mindset: A passion for delivering outstanding service and a commitment to exceeding guest expectations at every interaction.

This role offers more than just a job—it’s a chance to be part of a transformative journey in hospitality. If you’re ready to elevate your career in a forward-thinking organization, we invite you to apply and join us in shaping the future of living.